ServiceG360
Optimizes and structures IT service management.
SERVICEG360
Managed Services & 24/7 Support
What is ServiceG360?
ServiceG360 is Gen3sis ‘s solution for operating and supporting an organization’s technology through managed services, ensuring operational continuity, SLA compliance, and a consistent service experience. It allows you to delegate daily IT operations to an expert team that monitors, maintains, and optimizes technology environments 24/7, using an Industry 5.0 approach, where automation and artificial intelligence strengthen operations without losing human control.
The problem it solves
Interruptions to critical IT services generate economic losses, affect productivity, and undermine business confidence. Maintaining a specialized internal team 24/7 is costly and complex, and the lack of visibility into IT performance makes it difficult to comply with SLAs, make decisions, and ensure operational continuity.
What does the solution include?
- Managed IT services with 24/7 coverage
- Proactive monitoring of infrastructure, applications, and platforms
- N1–N3 incident response and resolution
- Management of requests, changes, and problems under ITIL best practices
- Periodic executive reports and service committees
- Field services for critical on-site support
- Continuous improvement and automation of operations
Key benefits
- Operational continuity assured with immediate response
- Reduction in downtime and recurring incidents
- Optimization of IT operating costs
- Greater visibility and control of technological performance
- Consistent compliance with SLAs and KPIs
- Freeing up internal team to focus on strategic initiatives
Common use cases
- 24/7 operation of critical infrastructure and applications
- Organizations without their own NOC/SOC or with limited capacity
- Multi-vendor environments requiring unified operation
- Companies undergoing growth or digital transformation
- Improvement of service indicators and user experience
AI 3.0 + Human Governance
ServiceG360 leverages the IA 3.0 platform from Gen3sis, with AdminIA as the core administration and monitoring system, supported by ResolutIA for automated incident resolution and ProtectIA for proactive security.
Artificial intelligence optimizes incident detection, response, and prevention, while service governance, decision-making, and customer relations remain under human control, in line with Industry 5.0.
Who is ServiceG360 for?
- Medium and large enterprises with critical IT environments
- Organizations that require high availability and continuous support
- CIOs, CTOs, and IT Operations leaders
- Sectors such as finance, healthcare, manufacturing, retail, and government
- Partners who want to expand their portfolio with managed services
