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Basic
This level provides clear, fundamental analysis for pre-sales, focusing on the initial adoption of emerging technologies. It helps clients understand their current and future needs, offering customized recommendations to prepare for technological and strategic changes. Ideal for companies starting their digital transformation journey.
Provides deeper and more advanced analytics, key for companies in the midst of significant change management or in advanced stages of their digital transformation. Uses sophisticated analysis techniques to provide detailed insights on market trends.
Specializing in analysis and recommendations for specific industries or sectors, he focuses on digital transformation strategies tailored to each sector. He provides strategic insight and specialized knowledge, essential for companies seeking to understand and capitalize on the unique dynamics of their industry.
Deploy project solutions
We implement complete technology projects with a focus on optimizing technology adoption and change management efficiency. This category is characterized by its ability to handle the complexity inherent in large-scale digital transformation. Change management is addressed through proactive strategies, including training and continuous coaching.
Deploy single implementation
Specializes in the technical implementation of individual technology solutions. This category focuses on the configuration, installation and commissioning of specific products or solutions, employing advanced systems engineering and project management practices to ensure seamless integration and optimal performance within the customer's technology ecosystem.
It offers a help desk to provide technical support and customer service, evolving with the latest trends in technology adoption. Our team of highly trained and specialized engineers is available 24/7 and has been enriched with advanced artificial intelligence and data analysis tools.
Basic
It is designed as a comprehensive technical support solution for entities that require reliable and efficient assistance with basic technical issues and queries. It features the integration of automated diagnostic and assistance systems powered by artificial intelligence, enabling faster and more accurate problem identification and resolution. This service establishes a solid foundation for adopting new technologies and managing change in technology environments, which is essential for organizations seeking to stay current in the ever-changing technology landscape.
It provides a superior level of technical support, aimed at solving advanced technological problems and offering specialized assistance in the implementation of complex configurations. This level of service is defined by its adoption of advanced analysis and problem-solving methodologies, such as the use of expert systems and machine learning algorithms that facilitate the management and solution of complex technical queries.
It is designed to provide customized technical support solutions that are precisely tailored to each customer's unique and specific requirements. Using adaptive approaches and advanced systems engineering methodologies, this service level designs and executes customized solutions that integrate seamlessly with customers' technology infrastructures.
It is an immediate response service to technological crises, characterized by its rapid and efficient response capacity. This level is equipped with real-time monitoring technologies and early warning systems, allowing for rapid identification and response to critical situations.
Redefines technology monitoring, fusing engineering expertise with cutting-edge technologies to ensure uninterrupted protection and monitoring. Our team focuses on anomaly and threat detection and response, anticipating challenges and continuously improving system security and performance.
Standard
This entry level provides 24/7 constant monitoring and security, designed for companies that require a solid foundation of technology surveillance. With early detection capabilities and real-time alerts, G3 Shield Standard focuses on maintaining the operational integrity of technology systems, providing peace of mind through its reliable service. The core analytics offered at this level ensure that day-to-day operations are protected against common disruptions and threats, allowing customers to focus on their core business while we take care of their technology platform.
This category extends monitoring capabilities with proactive and detailed analysis, designed for organizations seeking a deeper understanding of their technology environment. This line offers advanced interpretation of findings, comprehensive reporting and extended communication coverage, enabling more rigorous monitoring of critical events and emerging trends.
This is the most adaptable and customized category, ideal for entities that require a monitoring solution that specifically fits their unique infrastructure and needs. Offering unprecedented customization, this tier allows customers to mold the monitoring service to seamlessly integrate with their business processes and objectives.
This category represents the highest level of technology management and monitoring that G3 Shield offers. It is designed for companies looking to completely outsource the management of their technology systems to a team of dedicated specialists. Monitoring is comprehensive and continuous, complemented by analysis and proactive incident response. This service includes preventive maintenance, upgrades and specialized technical support, ensuring maximum availability and optimal performance of critical systems.
This is the basic offering designed for emerging businesses looking to establish a solid foundation in technology performance. This level provides essential fundamental tools and analytics, giving small businesses the ability to optimize their operations without significant investment. It offers standard monitoring and tuning, ensuring continuous improvements in operational efficiency.
It adapts to the needs of growing companies, offering detailed analysis and advanced customization that aligns with more complex business processes. This level introduces intermediate resource management and analysis capabilities, providing midsize companies with more sophisticated tools for deeper optimization and strategic adaptability.
It represents the most complete and advanced service, aimed at large and complex organizations that require a fully customized solution. It includes advanced predictive analytics, proactive resource management, and close collaboration with expert teams, ensuring full integration with the customer's existing technology infrastructure.
Gen3sis cutting-edge administrative management solution for outsourced tools, stands out not only for its efficiency and customization, but also for being a comprehensive solution that encompasses a robust 24/7 uninterrupted support system, superior performance and constant monitoring. This level of comprehensiveness makes G3 Manage the most complete and reliable product in the field of technology management.
This service level is designed as an entry point for companies looking to establish a solid foundation in technology management and monitoring. It offers basic system monitoring and alerting, which is ideal for addressing elementary monitoring needs. With standard reporting and support during business hours, G3 Manage Essential is a cost-effective and efficient option for small and medium-sized businesses in the early stages of their digital transformation.
Pro
This category takes monitoring and management to the next level, integrating solutions that capture detailed metrics and provide contextual alerts, making it suitable for more complex operations. Technical support extends beyond business hours, including weekends and off-hours, ensuring broader coverage and customized reports that enable more informed operational optimization.
It represents the most complete offering, ideal for companies and organizations with critical infrastructures and complex needs. With advanced monitoring that includes real-time analysis and proactive response, this level is optimized to ensure operational continuity and security 24/7. Proactive performance management and strategic consulting are at the heart of this service, offering a customized solution for highly demanding environments.
This service offers maximum flexibility and customization. It is built in direct collaboration with the client to develop solutions that perfectly align with specific requirements, integrating specialized platforms and adapting response protocols. G3 Manage Custom adapts to the unique dynamics and evolution of each client, supported by a continuous consulting service and direct access to analysts and monitoring experts.
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