ResolutIA
We transform support into a streamlined experience,
with discernment and a focus on the future.
In a world where people expect immediacy, clarity, and solutions that work on the first try, ResolutIA 3.0 offers much more than technical answers. It delivers a comprehensive, reliable support experience designed to evolve with the business. Our proposal is based on combining intelligent technology with a strategic vision of service. It’s not just about responding, but about solving problems judiciously, quickly, simply, and transparently, without losing the warmth of human support when needed.
With ResolutIA 3.0, organizations can:
- Faster service, higher quality, and less friction.
- Anticipate incidents before they become problems.
- Have full visibility and traceability of the care process.
- Provide an intuitive and flexible experience for every user.
- Free internal teams from repetitive tasks so they can focus on strategic matters.
When support is smart, it makes all the difference
You can tell from the very first click.
Unlike other solutions on the market that focus solely on technical support, ResolutIA 3.0 transforms support into an agile, human, and forward-thinking experience. It’s not about having more tickets resolved, but about having better answers, less friction, and greater impact on the business.
These are its main differentiators compared to traditional models or generic tools:
- Automation with discernment, which prioritizes what is important and does not respond just for the sake of responding.
- Complete traceability, from the initial report to the final solution, with useful data for continuous improvement.
- Simple and flexible experience, designed to adapt to different types of users without complexity.
- Contextual responses based on user profile, type of problem, and case history.
- Multi-channel support on a single platform, without compromising consistency or speed.
- Immediate scalability, to accompany the growth of the operation without the need for complex reinvestments.
What problems does it solve ResolutIA 3.0?
Many organizations still rely on fragmented, slow, or unclear support models, which end up generating more frustration than solutions. ResolutIA 3.0 was created precisely to solve these common pain points and transform the service experience into something useful, agile, and sustainable. These are the main problems it helps to solve:
Late responses and no clear follow-up:
ResolutIA automates, prioritizes, and provides traceability for each case.
Total dependence on human knowledge:
With contextual AI, the platform learns, suggests, and standardizes response criteria.
Lack of visibility into incidents and resolution times:
Every interaction is recorded and available for analysis and continuous improvement.
Rigid and difficult-to-scale support processes:
ResolutIA 3.0 easily adapts to business growth and changes.
Little empathy in customer service:
The experience is designed so that each type of user gets what they need, without any fuss or technical jargon.
Overloading of technical equipment:
Automate repetitive tasks and filter simple cases, freeing up time for strategic work.
Three levels of support, one promise: agility, experience, and total control.
To adapt to different realities and market demands, ResolutIA 3.0 comes in three versions: Essential, Plus, and EXP. Each one responds to a different level of complexity, urgency, and operational maturity, allowing everything from small businesses to mission-critical organizations to have support tailored to their needs.
ResolutIA Essential - Fundamental support powered by AI
Ideal for those seeking operational efficiency without complications.
What does it do?
It provides reliable support for common issues, with a focus on simplicity, standard service, and affordable costs. It includes a 24/7 chatbot for logging tickets and answering frequently asked questions, as well as human support during business hours.
Who is it for?
SMEs, startups, and non-critical areas of larger companies. It is also ideal as a starting point for those who do not have internal IT staff.
What sets it apart?
It provides basic continuity with traceability and efficiency, without overwhelming the user or requiring significant technical resources. It lays the foundation for scaling up to higher versions if the business requires it.
ResolutIA Plus - Advanced and proactive support
When time matters and business never stops.
What does it do?
It covers more complex environments with extended availability (up to 24/7), specialized engineers, and priority support. It offers critical system monitoring, multichannel support, and the possibility of custom integrations (with tools such as Jira or Teams).
Who is it for?
Medium and large companies with operations outside business hours, platforms that require high availability, or customers with multiple connected internal systems.
What sets it apart?
It adds proactive monitoring, service with demanding SLAs, and contextual knowledge of the customer’s environment. It becomes an extension of the internal IT team, without taking on the entire infrastructure burden.
ResolutIA EXP - Expert, multi-industry, and customized support
For those who cannot afford to fail, even for a second.
What does it do?
It is the most advanced version, designed for regulated industries and mission-critical companies. It provides 24/7 support without exceptions, with almost dedicated teams, specialized attention by vertical (healthcare, banking, telecoms, etc.), regulatory compliance, and immediate crisis response capabilities (RespondIA).
Who is it for?
Corporations with critical operations, complex infrastructure, or strict regulatory compliance requirements. Customers who view support as a strategic function, not just an operational one.
What sets it apart?
It delivers the highest level of customization, response speed, technical expertise, and prevention capabilities. It positions itself as a comprehensive technology partner, not just a support provider.
